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Refund policy

Last updated: 14 October 2026

Payments for goodbody AI points are processed by PayPal. Refunds are issued through PayPal to your original payment method.

Unused points: full refund within 14 days

If you haven't used the points from a purchase, you can ask for a full refund within 14 days of the purchase date, for any reason. Points expire 30 days after your last purchase, and expired points can't be refunded.

Partly used packs

Points already spent on generated content can't be refunded, because the generation cost is paid at the moment the content is created. Within 14 days of purchase you can still get a refund for the points you haven't used, in proportion to the price you paid.

Failed generations and problems

If a generation fails, its points return to your balance automatically. If something doesn't work as described, contact us and we will fix it or refund you.

How to request a refund

  1. Email us at service@goodbody.live from the address you paid with, with your PayPal transaction ID (it's in the receipt email from PayPal), and tell us what happened.
  2. You can find your payment in your PayPal account under Activity, or in PayPal's receipt email. If we don't answer within 7 days, you can open a case in the PayPal Resolution Center.

After a refund

Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank. The refunded points are removed from your balance. This policy doesn't affect your rights under consumer law in your country.

goodbody AI is an independent product. It uses third-party AI models (such as those from Google, Kling, ElevenLabs and OpenAI) and is not affiliated with, endorsed or sponsored by their providers.